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Privacy Policy

Purpose of the Privacy Policy

In this Privacy Policy, ‘us’ ‘we’ or ‘our’ means CO4 Consulting Pty Ltd (ABN 29 628 895 349). We are committed to respecting your privacy. Our Privacy Policy sets outs out how we collect, use, store and disclose your personal information. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

This Privacy Policy also applies to personal information that we collect or receive from third parties, including our clients and service providers. In circumstances where we have collected or received personal information from a third party, we rely on the third party from which we have collected or received the information to obtain individual consents from the individual to which that personal information relates.

What is Personal Information?

Personal information includes information or an opinion about an individual that is reasonably identifiable. This includes but it is not limited to user name, age, gender, postcode and contact details.

Why do we collect, receive, and use personal information?

We may collect, hold, use and disclose user personal information for the following purposes:

  • to enable users to access and use our website;
  • to enable us to undertake essential administrative and operational tasks, including recruitment, website analytics and optimisation;
  • to operate, protect, improve and optimise our website and services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
  • to send users service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by users;
  • to send users marketing and promotional messages and other information that may be of interest to users, including information sent by, or on behalf of, our business partners that we think users may find interesting; and
  • to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.

What user information is collected and received?

We may collect and receive the following types of personal information from all users:

  • name;
  • mailing or street address;
  • email address;
  • telephone number and other contact details;
  • in circumstances where you have visited our website, your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
  • any additional information relating to you that you provide to us directly through our website or indirectly through your use of our website or online presence or through other websites or platform accounts from which you permit us to collect information; and
  • any other personal information that may be required to enable your dealings with us.

We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:

  • communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
  • interact with our sites, content and advertising; or
  • when you apply for a job or position with us we may collect certain information from you, from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.

In addition, we may, in limited circumstances, receive personal information (including sensitive information), of a kind not listed above, from our clients and users during providing services to them.

Who does CO4 disclose the personal information of users to?

We may disclose personal information for the purposes described in this privacy policy to:

  • our employees;
  • our clients, in circumstances where that personal information was originally provided to us by that client;
  • third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing services to our clients);
  • professional advisers, business partners and agents;
  • anyone to whom our assets or businesses (or any part of them) are transferred;
  • specific third parties authorised by users to receive information held by CO4; and/or
  • other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

Our website and cookies

We may collect personal information about you when you use and access our website.

While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser, but our websites may not work as intended for you if you do so.

We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.


We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use several physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.


Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.

Accessing or correcting personal information for users

You can access the personal information we hold about you by contacting us using the details below. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will let you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

User privacy complaints

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take. Should you not be satisfied with our response, you may wish to contact the Office of the Australian Information Commissioner (“OAIC”) found here to make a complaint.

For further information about our Privacy Policy or practices, or to access or correct, or delete your personal information, or make a complaint, please contact us using this form.

The CO4 Team